Talbots Phone Numbers and Emails

Toll-Free Number:

  • (800) 825-2687
    From the continental US, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, the Bahamas, and Ca

Customer Service:

  • (781) 741-4028
    All other countries
  • (800) 992-9010
    From the continental US, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, the Bahamas, and Ca

Dedicated Phone Line:

  • (800) 845-3371
    Questions on Plus Size and Plus Size Petites

Place An Order:

  • (781) 740-8888
    All other countries

Technical Support:

  • (800) 510-6606

Talbots Emails:

Legal
Canadian Privacy Officer, Privacy Inquiries
Send Message
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Talbots Customer Service?

Most Popular Number:

(800) 825-2687
From the continental US, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, the Bahamas, and Ca
Total calls: 293 Issues resolved: 32 Last call: Mar 27, 2024

What Is the Talbots Phone Number?

Individuals can call Talbot's customer service team by dialing 1-800-825-2687. This toll-free number applies to clients from the continental US, Alaska, Hawaii, Puerto Rico, the US Virgin Islands, the Bahamas, and Canada. Similarly, another service helpline for individuals from these nations is 1-800-992-9010. Clients from all other countries can contact the support team by dialing 1-781-7414028. Talbots company has introduced a dedicated phone line for questions on plus size and size petites. This number is 1-800-845-3371. If you have to place an order via call, it's best to dial 1-781-740-8888 between 6 AM and 2 AM EST, seven days a week. If you are facing any technical problem, call Talbots customer service by dialing 1-800-510-6606. Besides the published toll-free number, customer service can be directly connected between 8 AM and 10 PM EST, Monday through Friday. On Saturdays and Sundays, the period is from 8 AM to 6 PM EST.

Where Is the Talbots Headquarters Address?

Talbots headquarters is at One Talbots Drive, Hingham, Massachusetts 02043, United States. Customers with concerns about the company and its services or need more information can visit the office and speak to the representatives. This Talbots corporate office address can also be used to send correspondence of your essential documents. This is for cases when the query cannot be cleared online or via call.

How Do I Contact Talbots Customer Service via the Website?

Individuals can visit Talbots website and navigate to Sign in. This lets them see their orders and transactions and go through their personalized support options. However, individuals who still need to register can head to the Contact Us page on the website. Once on the Contact Us page, the notification states that Talbots NYC's email system is upgrading. Due to this, there might be a delay in the email response time. However, if clients have to send an email for a time-sensitive concern, it's recommended that they call Talbots customer service at 1-800-992-9010. There is also an option to connect to the team via live chat. To initiate the live chat, head to the website during Talbot hours between 8 AM and 6 PM EST Monday through Sunday. On the Contact Us page, one can also find the forms they can fill out to contact the online team. One of the representatives will review the completed form and get back to you via the provided contact information.

PissedConsumer Club

Contact Information

Talbots Website:

Talbots Help Center:

Corporate Office Address:

The Talbots, Inc.
One Talbots Drive
Hingham, Massachusetts 02043
United States

Fax:

+1 (800) 438-9443

Talbots Customer Service Reviews

2.0 / 5
Poor
Lona N Nsk
RUDE/PRETENTIOUS STORE MANAGER

She literally ignores me!! Her level of customer service is below rude!!

She is a snob and has no understanding how to treat Talbots customers with respect and appreciation. Location Triangle Town Center.

Name of Store manager is Maggie!! You might want to rethink this hire as we have been down this road before and she is obviously incapable of learning to be better at treating customers!!

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Lona N Nsk
COMPLAINT

The location is Talbots in the Triangle Town Center Raleigh NC. The Manager there Maggie ignores me!

The only time she acknowledges my presence is if I say hello first and even then she can barely speak. I have issued a complaint before and the interaction was slightly better for a very short time now we are right back where she is right back to the beginning!! There have been several times when she has disappeared in the back of the store. I do believe Talbots would want their associates to treat all their customers with kindness and respect.

MAGGIE does not think this is a priority and certainly isn't good at providing good customer service something I know Talbots places a great deal of emphasis on!! She also comes across as smug!!

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How Good is Talbots's Customer Service?

Alina Obe
Alina Obe
Feels Satisfied | Mar 04, 2024

I’ve been a Talbots customer for over 40 years. I guess that says it all!

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Shama Iay
Shama Iay
Feels Satisfied | Feb 08, 2024

It was a o soto e and helpful
experience.

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Sandra S Hml
Sandra S Hml
Feels Disappointed | Jan 31, 2024

I had to call customer service 3 time with no results. I then went to the local store manager and explained my frustration and indicated that the customer service person (in India) hung up on me when I asked for her supervisor . The store manager confirmed that she could not fix the problem so I encouraged her to talk to her supervisor. She did, they were able to resolve the issue. The store manager called me back with the solution and apologized for the horrible service from “customer support “

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Reona Gbq
Reona Gbq
Feels Satisfied | Oct 18, 2023

Received the info I needed.

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Therman Tcz
Therman Tcz
Feels Satisfied | May 22, 2023

Very helpful in resolving this issue. The woman I spoke with couldn’t have been more helpful!

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Gaetana Xhw
Gaetana Xhw
Feels Disappointed | Apr 08, 2023

Between the outlet experience & lack thereof of any support of customer service, I would not recommend anyone. The district manager Melissa was wonderful!

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Summary of Talbots Customer Service Calls

376 TOTAL
CALLS
05:41 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Talbots?

Request for Information Question:

  • “Question regarding sale”
  • “Trying to find out how to pay my bill”
  • “To inquire about a shoe”

Return/ Replace Question:

  • “Cannot change my password”
  • “To change my mailing address”
  • “I sent a return and foegot to put rhe paper w the info to get my money r”

Payments and Charges Question:

  • “Double billed on card”
  • “I want to pay my Bill.”
  • “Billing”

Shipping and Delivery Question:

  • “Have not received my new credit card and it was mailed 2/5/24”
  • “Order has not arrived 18 days later”
  • “Did not receive merchandise”

Cards Question:

  • “I deleted a gift card and wanted to retrieve it”
  • “Lost gift card 3rd request”
  • “Gift card”

Account Question:

  • “Want my exact balance. I'm not sure my current statement includes a dress I returned”
  • “Can't find my account”
  • “Trying to order some thing with my Talbots account. I have one item saved.”

Staff Question:

  • “Customer service”
  • “Very bad customer service on today's visit in person”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order made this morning”

Refund Question:

  • “Order refund”
  • “My refund”
  • “Apply credit refund to new purchase”

Product/ Service Question:

  • “Placing an order and need help”

Website/ Application Question:

  • “I was kicked off site when I was ordering at 60% plus 22% off reduced items. This has happened before! What's up?”

Other Question:

  • “Yo place an order”
  • “Survey”
  • “Missing pkg”

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